Damage and Claim report

Attention:

Defective articles should be removed from electrical systems immediately and professionally. There is no liability for possible consequential damages.

General:

Mandatory field First and last name or company*

Mandatory field Street and number*

Mandatory field Postal code and city*

Mandatory field Land*

Contact person

Mandatory field E-Mail address*

Delivery address (if different from customer address):

First and last name or company

Street and number

Postal code and city

Land

Complained article:

Mandatory field Number of CS Wismar delivery note and/or invoice*

Mandatory field Description of module article*

Mandatory field Amount of complained goods*

Mandatory field Serial number(s)*

(7 characters per serial number, only numbers, no blank lines, confirm with the Return key before entering next serial number)

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Mandatory field Reason of claim/ description of claim*

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Mandatory field Weather information (temperature, rainfall, storm, thunderstorm, hail) before/during/after installation*

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Data about the plant:

Mandatory field Date of commissioning*

Mandatory field Total number of modules:*

Mandatory field Installation* Horizontally* Vertically*

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Mandatory field Temporarily shadowing* No shadowing* Partially* Completely*

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Mandatory field Permanent shadowing* No shadowing* Partially* Completely*

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Mandatory field Orientation of the plant: (direction)*

Mandatory field Angle of roof inclination*

Mandatory field Number of strings:*

Please indicate how many strings (string = several PV modules connected in series) are on the roof (min. =1).

Mandatory field Parallel strings?* Yes* No*

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Mandatory field Number of modules per strings*

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Mandatory field Type and description of the mounting system*

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Mandatory field Type and description of the inverter*

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Comments

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Please attach at least one photo (preferably in electronic form) of the entire system and a detailed picture of the defective module/area with the serial number visible on it, or name of the image file with the respective serial number.

The more precisely and completely the report is filled in, the faster and more precisely your claim can be processed.

Attachements:

Pictures of the plant Pictures of the damage to be claimed Module allocation plan

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Allowed file types: jpg, jpeg, png, bmp, pdf - file size max. 10MB

I have read the data protection regulations and agree to the use of my personal data provided for the purpose of fulfilling my request.*

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What is the sum of 2 and 4?

Do not fill in this field

* Required fields

Retailer search installer
Technical questions
Enquiry wholesale
Webinar Anmeldung

Are you an installer looking for a wholesaler in your area who carries Sonnenstromfabrik products? Please fill out the contact form - we will get back to you as soon as possible.

Mandatory field Given name, family name*

Company

Mandatory field Postal code*

Mandatory field Telephone no.*

Mandatory field Country*

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Mandatory field E-Mail*

Mandatory field Comments to the inquiry*

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Please calculate 2 plus 9.

Do not fill in this field

I have read the data protection regulations and agree to the use of my personal data provided for the purpose of fulfilling my request. I agree that my personal data will be forwarded to an installation partner or wholesaler for the purpose of submitting an offer.*

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I would like to receive product- and company-related information from CS Wismar GmbH via newsletter. I agree to the processing of my personal data in accordance with the data protection declaration. I am aware that I can revoke the use of my e-mail address for this purpose at any time and free of charge here or at the end of each newsletter.

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Fields marked with * are required.

Service Center

sales@sonnenstromfabrik.com

You have questions about our products or would like to make an appointment? Please fill in the contact form. A dedicated contact will get in touch with you to fix an appointment.

Mandatory field Given name, family name*

Company

Mandatory field Postal code*

Mandatory field Telephone no.*

Mandatory field Country*

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Mandatory field E-Mail adress*

Product category

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Mandatory field Comments to the inquiry*

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Please add 4 and 7.

Do not fill in this field

I have read the data protection regulations and agree to the use of my personal data provided for the purpose of fulfilling my request.*

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Fields marked with * are required.

You are a wholesaler and want to expand your portfolio with Sonnenstromfabrik products? Please fill out the contact form - we will get back to you as soon as possible.

Mandatory field Given name, family name*

Mandatory field Company*

Mandatory field Telephone no.*

Mandatory field E-Mail adress*

Mandatory field Comments to the inquiry*

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Please add 7 and 5.

Do not fill in this field

I have read the data protection regulations and agree to the use of my personal data provided for the purpose of fulfilling my request.*

Something is wrong...

Fields marked with * are required.

Service Center

sales@sonnenstromfabrik.com

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